Project Overview
Rehasaku's web app faces challenges as therapists demand more features for patient tracking. Some clinics, with up to 900 patients, feel the app is insufficient due to its lack of functionality.
As Rehasaku's sole UI/UX designer, I collaborate with the customer-facing team to improve the web app’s core functionality.
Problem statement
Process:
User Interviews, Research, wireframing, prototyping, User testing and Iteration
Scope:
2 months
Role:
Sole UIUX Designer collaborating with CS team
The old design only did two things: reminding therapists about unsent prescriptions and keeping patient records.
The highlighted horizontal bars indicate patients who have yet to receive prescriptions, yet there are no further steps in the web application.
We talked to users and gathered feedback from current subscribers about why they were unhappy with the web app.
“I remember prescribing the patient a printed prescription, but the database still recorded it as 'waiting for prescription' because it wasn’t sent through the web app.”
“It’s very hard to see if I have added the new patient. I wish there is a sorting filter”
“I don’t remember how long it has been since I have sent them the first prescription”
“Patients have told me they sent me something through the native app but I didn’t reply”
When designing the patient database interface for therapists, it's crucial to identify the critical data points they need at a glance. My first step is to prioritize visibility and ease of use.
I added seven columns for the first version that directly address these issues.
What therapists should be doing (要対応)
The last material used to send prescriptions
Date and time of sending
Whether the patient can be contacted through the native B2C app.
First release and feedback
Scrolling effort
The horizontal and vertical scrolling was too heavy on some user’s desktops, causing a delay in loading time.
There are too many columns and filters.
Initially, we wanted to showcase all the columns so the user could hide whichever they didn’t want to view. However, users found that some columns were unnecessarily prioritized.
Actions are unclear
Users know they must complete tasks listed under the "Action Required" column. However, it lacks additional guidance regarding what steps to take next.
Missing new patients
Users found difficulty searching for new recorded patients.
Problems 1 & 2: Scrolling effort and too many columns and filters.
Solution: Additional information is hidden in the patient profile card that can be easily revisited.Prescription history is also stored in the profile.
Previous design
Iteration
Problem 3: Actions are unclear
Solution: Creating a pop-up modal can provide the necessary guidance for users to fulfill the tasks effectively
Problem 4: Missing new patients
Solution: Adding toast and highlights to make users see that the patients have been added.
Modals
Details
Filter and ascending/descending features for individual columns
Details
